Class Policies

  • Minimum Age

    Group classes are for adults, age 18 and over. Young adults (ages 15-17) may be able to attend classes, but prior approval is required (contact Eric).

  • Class Packs
    • Class packs expire 3 months from date of first use.
    • If you see that you will not be able to complete all the classes purchased within the 3-month expiration time, please consider sharing your classes with family or friends. If you do this, please notify us with the name of the person(s) who will attend on your Class Pack – without prior notice, we have no way to verify they are authorized to use your Class Pack and we will have to charge them when they come for class. Classes for our unlimited options cannot be shared.
  • Discounts
    • Verification is required at first visit for all discounts (see Pricing for details)
      Discounts are available for

      • Seniors (65 and older)
      • Additional family members who reside at your address
      • Active Duty Military and immediate family
      • Veterans
      • Students
    • Discounts cannot be combined
    • Discounts apply to Class Packs and selected workshops
    • Discounts do not apply to unlimited options (monthly and 30 days for $30) or to single class drop-ins.  See Pricing for more info.
    • Restrictions apply to set up class sharing for Discounted Class Packs (contact Eric)

Payment and Refund Policies

  • Class Packs
    • A refund request for any Class Pack (5, 10 or 20 classes) may be granted in full if the request is made within 30 days of date of purchase and the Class Pack has not been activated (i.e., no classes attended)
    • After 30 days from date of purchase, a refund request for any Class Pack (5, 10 or 20 classes) may be granted less a $25 processing fee iif he Class Pack has not yet been activated,.
    • Refunds are not given once a Class Pack has been activated. Once your Class Pack is activated and you decide you do not want to attend more classes, please consider sharing these classes with family or friends – notify us if you authorize anyone to use your classes before the pack expires.
    • Your Class Pack may be put on hold for convenience (e.g., vacation) one time with no fee applied. You must make your Hold request in advance.  When you are ready to return to classes, your Class Pack will be restarted at the same point it was when put it on hold; for example, if you had 2 months and 6 classes left on the Class Pack when we put it on hold, your Class Pack will be restarted with 2 months and 6 classes left. If there is a second request for a convenience hold, a fee of $25 will be charged. For extraordinary circumstances (e.g. hospitalization, doctor’s orders to suspend activity) there is no fee charged even with multiple requests. These requests are considered on an individual basis. In some cases, a refund may be processed (less processing fee).
    • If classes from a class pack are carried forward for any reason to a new pack, they are deemed to be used after the new pack’s classes have been used, and may not be carried forward a second time.
  • 30 Days for $30
    • A refund request for the 30 Days for $30 package may be granted in full if the request is made within 30 days of date of purchase and no classes were attended.
    • After 30 days from date of purchase, refunds cannot be given for the 30 Days for $30 package.
    • Refunds are not given once the 30 Days for $30 package has been activated.
    • For extraordinary circumstances (e.g. hospitalization, doctor’s orders to suspend activity) your 30 Days for $30 package may be put on hold.  These requests are considered on an individual basis. In some cases, a refund may be processed (less processing fee). When you are ready to return to classes, your 30 day package will be restarted at the same point it was when put it on hold; for example, if you had 2 weeks left when we put it on hold, you will have 2 weeks left when you restart. The 30 day package cannot be put on hold for convenience (e.g., vacation, business travel).
  • Workshops
    • A refund request for workshop payment may be granted in full with at least 48 hours cancellation notice prior to the workshop date/time.
    • Refunds are not given for any workshop when the cancellation notice is less than 48 hours prior to the workshop.
    • A credit may be granted for a cancellation less than 48 hours of the workshop date/time.
    • If you no-show, you forfeit the credit.
    • If a Class Pack is being used to reserve a spot for a workshop, a class will be deducted from the Class Pack when the cancellation notice is less than 48 hours prior to the workshop.
    • For extraordinary circumstances (e.g. hospitalization, doctor’s orders to suspend activity) you may receive a refund or a credit for a cancellation notice of less than 48 hours.  These requests are considered on an individual basis and a processing fee may be applied. The credit may be applied to a future workshop, or to any of our class sign-up options (class packs, monthly options, single class drop-in).
  • Returned Check Fee
    • There is a $30 fee for checks returned for any reason.
  • Expiration of Credits
    • Credits issued for any reason must be redeemed within 12 months. Credits expire after 12 months. Any exceptions will be considered on a case by case basis and require extraordinary circumstances (e.g. hospitalization, injury, etc.).

Weather Cancellations

  • When Do We Cancel A Class?

    Winter weather may warrant cancelling a class. We try not to cancel any class if at all possible. Safety is the deciding factor. Our Public Works Department does a superior job at keeping our local streets cleared, as does the contractor who plows the parking lot, so many of our students can get to class without a problem. However, many of our teachers have a substantial commute, as do some of our students, so we take that into consideration in deciding whether to hold or to cancel a class. 

    We do not tie our cancellations to those of our school system, so we have a procedure for you to find out if we have canceled any class due to weather, summarized below.

  • How Do I Know If Class is Cancelled?

    To find out if class is canceled, call 781-275-4092, press ‘1’ when the main greeting starts, and the recording will tell you either that classes are on as scheduled, or will state which class(es) have been canceled.

    This procedure applies to all classes when there is bad weather, and if any class is canceled, the recording is updated at least 60 minutes before the start of morning classes, and 90 minutes before the start of evening classes.